Accessibility Statement - Hotel Christiania Teater
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Accessibility Statement

We believe everyone should be able to use our website and booking engine, regardless of ability. Accessibility is not just a compliance requirement — it improves the experience for every guest.

We work continuously to ensure our website and booking engine meet the European Accessibility Act (EAA) and conform with WCAG 2.1 Level AA.

This statement applies to the hotel’s website and the booking engine used to complete reservations.

 

OUR APPROACH

Accessibility is owned jointly by the hotel, Nordic Hotels & Resorts, and our platform providers. Our work includes automated testing, continuous review and user testing to identify and address issues on an ongoing basis.

 

COMPLIANCE STATUS

Our website and booking engine partially meet the requirements of WCAG 2.1 Level AA. A full audit has been completed against 96 accessibility criteria based on the Swedish Public Employment Service’s accessibility checklist.

 

Summary of accessibility status

Of 96 criteria, 67 (69.8%) are fully met and 1 (1.0%) is partially met.

12 criteria (12.5%) are not fully met — 2 of which relate to the central booking engine’s newsletter component and the rest are hotel-specific.

Hotel-specific issues primarily relate to video content, form validation and third-party tools.

Improvement work is ongoing in collaboration with our platform provider and the Guesthouse team.

 

KNOWN ISSUES IN THE BOOKING ENGINE

The booking engine used to complete reservations across all Nordic Hotels & Resorts websites has the following known issues. These are part of ongoing improvement work and are maintained centrally.

For users with visual impairments and/or reduced colour vision

  • The homepage is missing an <h1> heading, making it difficult for screen reader users to identify the page’s main topic. (WCAG 1.3.1, 2.4.6)
  • Several images within promotional offer links and destination cards use empty alt attributes, meaning the content they convey is not described to screen reader users. (WCAG 1.1.1)
  • A number of elements use role=»presentation» or role=»none» inside interactive links, which may cause assistive technologies to ignore meaningful structural information. (WCAG 4.1.2)
  • SVG icons within the newsletter component lack text alternatives, affecting screen reader users who do not receive information about icon functions. (WCAG 1.1.1)

For users with motor impairments

  • There is no skip-to-content link, requiring keyboard users to tab through the full navigation on every page load. (WCAG 2.4.1)
  • The destination search field has autocomplete disabled, which prevents browsers and assistive technologies from offering auto-fill suggestions. (WCAG 1.3.5)

For users with cognitive difficulties

  • The homepage lacks a visible <h1> heading, making it harder to understand the page’s purpose at a glance. (WCAG 2.4.6)
  • The hotel listing page contains a large number of interactive elements and the page heading appears multiple times at different heading levels, creating a confusing structure. (WCAG 1.3.1, 2.4.6)

 

KNOWN ISSUES ON THE HOTEL WEBSITE

The following issues have been identified through an audit of our website and are part of our ongoing improvement work together with our platform provider.

For users with visual impairments and/or reduced colour vision

  • Video content on the website lacks a text description briefly describing the content. (WCAG 1.1.1, Level A)
  • Pre-recorded video lacks a text alternative for the visual content. (WCAG 1.2.1, Level A)
  • Pre-recorded video lacks audio description. (WCAG 1.2.5, Level AA)
  • Pre-recorded video lacks captions. (WCAG 1.2.2, Level A, partially met)

For users with cognitive difficulties

  • Some heading elements on the website are empty, creating a confusing structure for screen reader users. (WCAG 1.3.1, Level A)

Forms and error handling

  • Forms lack confirmation, undo functionality or preview before submission. (WCAG 3.3.4, Level AA)
  • Forms lack inline validation with clear error messages. (WCAG 3.3.1, Level A)
  • Forms lack a consolidated error summary when the form contains multiple errors. (WCAG 3.3.1, Level A)
  • Forms do not deliver a focused error message when submission contains errors. (WCAG 3.3.1, Level A)

Third-party tools and code quality

  • A third-party cookie consent tool injects HTML elements with empty id attributes, breaking the requirement for unique id values. Remediation requires configuration by the third-party provider. (WCAG 4.1.1, Level A)
  • The same third-party tool causes duplicate id values in the DOM structure. (WCAG 4.1.1, Level A)

 

HOW THIS STATEMENT WAS PREPARED

This statement is based on a structured audit of the website against 96 accessibility criteria (WCAG 2.1 Level A and AA, with additional Swedish criteria from the Public Employment Service’s accessibility checklist). The review covers both automated testing and manual verification using keyboard, screen reader, and browser developer tools.

 

CONTACT US

If you encounter any accessibility barriers when using our website or booking engine — or if you need information in an alternative format — please let us know via the contact details on our website and we will do our best to help.

 

ENFORCEMENT

The Swedish Agency for Digital Government (DIGG) is responsible for enforcement. If you are not satisfied with how we handle your feedback, you may contact DIGG.

This statement was last updated: 2026-08-20