Privacy Policy
We at Hotel Christiania Teater handle your personal information in different contexts, such as when you book our services, stay overnight at our hotels, use services we provide and also in some other contexts.
In our privacy statement, you will find more information about our processing of personal data. Below you will also find contact information if you have questions or require access.
We process your personal information in accordance with the current local personal information act, hereinafter GDPR.
When you book/visit and/or enter into an agreement with us at Hotel Christiania Teater, you provide us with a legal basis for personal data processing. You agree that we may record your information including collecting film material during your stay here with us. For our guests, employees and company security, we have camera surveillance at the hotel.
1. Processor for your personal information
Our company Nordic Hotels AB, org. nr. 556570-4714, BOX 884, 101 37 Stockholm, tel. +46 8-50563100 is responsible for processing personal information in our booking, billing and hotel management systems. We are also the processor for our marketing and mailing of emails to our customers and contacts.
We are also responsible for all camera surveillance within the hotel and comply with the regulations regarding this.
2. Processing of personal information related to booking and stay
In connection with any bookings made by you or by others on your behalf, we process the personal information we need to fulfil the agreement on booking and purchasing services. This is information you have provided us with directly or that you have given us through a travel agency or agent.
We process information about things such as your identity, your contact information, and your payment information. In some cases, we will save your passport number. In addition, we handle other information you may have given us and which is relevant to your stay with us, such as information about allergies or special requests.
We register all purchases and orders you make with us such as spa, restaurant, room service etc., to be able to provide such services and to pay for them.
We process this information as long as it is necessary for fulfilling the booking agreement with you, and as long as applicable laws or regulations require us to do so.
We log in using key cards in our hotel. We do this to counteract and solve crime, and for security, including fire safety. We save the logs for 21 days.
The processing of film material in connection with your stay is of interest to you and our security in order to prevent and investigate any crimes at the hotel. We save the film material for a maximum of 30 days.
3. Processing of personal data for marketing purposes
If you sign up for our newsletter, we will save and use your email address to send you news and offers.
We will also use your email address or phone number to send you news and offers within existing customer relationship rules. Our basis is the marketing legislation.
We will contact you via social media with your consent or within existing customer relationships. In order to use social media as a communication channel, we need to give out your email address or social networking number. Our basis for this is consent or legitimate interests.
You can withdraw any consent you have given us at any time. You can also reserve the right to consent to receiving marketing in existing customer relationships. Unsubscribe by clicking here.
4. Processing of personal data for development, troubleshooting and security
We will process data that includes personal information for troubleshooting and correcting errors, improving our services and technology we use, and analysing usage and user behaviour. Furthermore, we will process personal information to verify your identity, including verifying your identity in connection with your use of our digital services.
We anonymise data and create statistics as far as possible, but will also need to process personal data for development, troubleshooting, statistical and security purposes.
We assist the police and other authorities with film material when performing their duties in law enforcement, prosecution and punishment, in order to ensure the safety of our hotel.
5. Processing of personal information in other cases
If you contact our customer service or otherwise address us with requests, we will process personal information you provide as far as is necessary to be able to answer and log your inquiry. The basis for this is legitimate interests or fulfilling agreements with you or answering your inquiries.
In addition to the treatment described in our privacy statement or based on your consent, we may or may not process personal data when the applicable law, including the Personal Information Act and the GDPR, valid government order or court requires us or allows us to do so.
Film material is not used for purposes other than security.
6. Disclosure of personal data and statutory treatment
We will not disclose your personal information to third parties unless you have consented to this, or unless applicable law, including the Personal Data Act and GDPR, valid government orders or courts allow us or require us to do so.
For the record, we wish to state that our use of data processors to process information on behalf of us is not considered disclosure.
Film material is not disclosed to third parties. In other words, there is limited availability to your personal data. Only the responsible Reception Manager or Supervisor, Director of Operations and the CEO has access. This is for your protection.
High security guarantees proper handling of film material and prevents unauthorized access.
7. Your rights
You as a private person have more rights under the new personal information act.
You have the right to request access, rectification or erasure of any personal information we are processing about you. You also have the right to demand restriction of processing, object to processing and claim the right to data portability.
To exercise your rights, please go to the following web page:
https://www.strawberryhotels.com/about/right-for-access/
We will respond to your inquiry as soon as possible and no later than 30 days.
We will ask you to confirm your identity or provide further information before allowing you to exercise your rights. This is to ensure that we only provide access to your personal information to you.
You have the right to request to be removed from film material and/or to be masked in certain cases. Film material is not studied continuously but only in connection with incidents, and is automatically deleted after 30 days.
We cannot disclose film material to guests or companies, as it may contain other personal data. Only authorities have access when required.
8. Data protection officer
We are part of Nordic Choice Hotels. Nordic Choice Hotels has its own data protection officer, who acts as an ombudsman for all affiliated hotels, including us, and serves as the point of contact for the Data Inspectorate.
The officer provides guidance on the processing of personal information and ensures compliance with privacy regulations.
You can contact the data protection officer at DPO@choice.no.
If you believe that our processing does not comply with regulations, you may contact the Norwegian Data Protection Authority: www.datatilsynet.no
Alternatively: www.datainspektionen.se
9. Cookies
We use cookies to improve the user experience of our web pages.
A cookie is a small text-based data file that is placed on your device. It helps us understand how the site is used, including browser type and pages visited.
We use both permanent cookies and session cookies, and may also use third-party cookies.
If you do not want cookies, you can disable them in your browser. This may reduce the functionality of some web pages.
10. Personalising your stay with us
Hotel Christiania Teater wishes to offer our customers the best possible hotel stay according to each guest’s preferences and purchase history.
On the basis of legitimate interests, we will use information about your preferences and purchases to offer you a more personalised stay. This includes information collected through your interactions with us and any requests you share.
We may also collect limited relevant information from open sources such as the Internet and social media. The information will not be shared with others.
You can opt out by emailing stay@hotelchristiania.com.
All information from camera surveillance is subject to confidentiality.
11. Changes in privacy statement or in processing
We are continuously working on developing and improving our services. This may change the method or extent of our processing of personal data.
The information in this privacy statement will therefore be updated from time to time, including when required by new laws or regulations.